Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWALL Dynamic Support 8x5 is available in one, two and three year agreements that include:
Telephone/Web-based Support - for basic configuration assistance during local business hours (8:00 am - 5:00 pm, local time, Monday - Friday)*
Software/Firmware Updates- for all software and firmware updates and upgrades
Hardware Replacement - Advance Exchange for replacement of defective hardware
Support Tools - access to SonicWALL's electronic support tools
*8:00 am - 5:00 pm local time is defined as follows:
In North America: 8:00 am - 5:00 pm Mountain Standard Time (MST)
In Latin America: 8:00 am - 5:00 pm Local Standard Time in the country where the product is deployed
In Europe, Middle East and Africa: 9:00 am - 6:00 pm GMT +1
In Asia Pacific: 8:00 am - 5:00 pm Local Standard Time in the country where the product is deployed
10% off for Education, Registered Charity & Government. Use the coupon code EDUCATION, CHARITY or GOVERNMENT during checkout to apply the discount (proof will be required before shipping).
Payment
Cheque (Cleared), Bank Transfer, Purchase Order (with account)
Delivery & VAT @ 17.5% will be added to final price
SonicWALL Support 
