Support Services Reinstatement SonicWALL requires continuous coverage for support agreements. Appliances with an expired warranty or support agreement are considered to be “out of support compliance.” Support Services Reinstatement provides the opportunity to bring these appliances back into compliance and up to date. Generally, new agreements are retroactively activated to the expiration date of the most recent warranty or support agreement. Customers with appliances that have an expired warranty or support agreement who purchase SonicWALL Support Services Reinstatement and a new one-, two- or three-year support agreement receive a full 12/24/36 months of support from date of activation. Also included in SonicWALL Support Services Reinstatement is a single firmware update, allowing you access to the most current firmware features. | Support Services Reinstatement | | Software and Firmware Updates | One-time update to the latest firmware version | | Telephone/Web-based Support | No | | Hardware Replacement | No | | Enhanced Escalation | No |
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SonicWALL Support 
